Shipping Policy

The goal of our shipping is to make sure customer’s order is delivered safely and on time to meet customer’s requirement. Our shipping policy is divided in the following different sessions. In general:

* We do NOT deliver products to a P.O. Box

* If an order includes several parts, they will probably be shipped in separate boxes. However, assembled server systems will be delivered in one box (one system per box) with all ordered parts in the same box.

* We ONLY ship to business addresses




To ensure the shipping quality and product safety, we choose DHL, DPD, TNT, FedEx and UPS as our dedicated shipping carriers.




After your products are shipped, our system and sales persons will send you the tracking numbers for you to track the status of shipment. If you haven’t got any tracking information, please feel free to contact our sales persons.


Shipping Rates


We follow the shipping rate calculation rules from either DHL, DPD, TNT, FedEx or UPS, which provides the estimate of shipping rates.

Shipping rates varies depending on:

1) package sizes,

2) package weight,

3) destination,

4) shipping methods, etc.

Our company is located in Zaandam (near Amsterdam), the Netherlands, which influences the shipping fee as well.

For assembled server systems or any (multiple item) shipments, you may contact our sale persons to get correct estimate of shipping rates.


Shipping Time


If no shipping method is selected, ground (standard) shipping method will be used. 

Shipping methods we have are below:

* Ground shipping

* Air shipping

* Standard NBD

* Express NBD

* Express NBD (before 12am)

Customers may be interested in knowing whether your orders will be shipped out the same day it is placed if you choose the shipping methods of NBD (Next Business Day). Unfortunately, although we always do our best to process orders as fast as we can, normally it takes about 1-2 business days processing timeframe, regardless of the shipping option selected. Processing time is not included in your shipping option.


International Shipping


If you need international shipping, you may contact our sales person for accurate shipping rates.




Your order will be packaged properly and safely with sufficient buffer materials or ubbles before leaving our warehouse.





Shipping anywhere worldwide

UPS - DPD - TNT - FedEx - DHL

Custom built servers

Servers are custom built to client specs

Online customer support

Extended warranty and support options

Xentech | SDN | Custom Built Servers | IT components